Removals Earls Court Terms and Conditions

These Terms and Conditions set out the basis on which Removals Earls Court provides removal, relocation, packing, storage coordination and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 We, us, our means Removals Earls Court, the removal service provider.

1.2 You, your means the customer or person, firm or company engaging our services.

1.3 Services means removal, packing, unpacking, loading, unloading, transport, and any associated services agreed in writing.

1.4 Goods means the items and possessions to be moved, handled, or otherwise dealt with by us in the course of providing the services.

1.5 Contract means the agreement between you and us for the provision of the services, incorporating these Terms and Conditions and any written quotation or confirmation we issue.

2. Quotations and Service Area

2.1 Any quotation provided by us is based on the information you supply and is subject to survey or further clarification where required.

2.2 Quotations are normally given on a fixed price basis unless stated otherwise. Where services are provided on an hourly or day rate, this will be clearly indicated in the quotation.

2.3 Quotations are valid for a limited period as stated in the quotation. If no period is stated, they remain valid for 30 days from the date of issue, unless withdrawn or amended by us in writing.

2.4 Our core service area includes Earls Court and surrounding districts, as well as wider London and UK destinations. Additional charges may apply for long distances, congestion zone entries, tolls, parking fees, and ferry or tunnel crossings where applicable.

2.5 The quotation does not include customs duties, parking penalties, fines, or other governmental charges incurred due to circumstances beyond our control.

3. Booking Process

3.1 You may request a quotation and book our services by telephone or other communication methods we accept from time to time.

3.2 A booking is only confirmed when we provide written or documented confirmation of the agreed date, time, services, and price. We reserve the right to refuse any booking at our discretion.

3.3 It is your responsibility to provide complete and accurate information at the time of booking, including:

a) Full collection and delivery addresses

b) Details of property access, including floors, lifts, parking restrictions, and any known limitations

c) An accurate description and volume of goods to be moved

d) Any special handling requirements, high-value items, or items requiring disassembly or reassembly

3.4 If the information you provide is incomplete or inaccurate, we may adjust the price, amend the services, or in some cases decline to proceed. Any additional costs arising from inaccurate information will be your responsibility.

3.5 Where applicable, you are responsible for obtaining any parking suspensions or permits required for our vehicles to operate safely and lawfully at both collection and delivery addresses, unless we have expressly agreed in writing to arrange these on your behalf.

4. Payments and Charges

4.1 Unless otherwise agreed in writing, a deposit may be required to secure your booking, with the balance payable before or on the day of the move, prior to commencement of services.

4.2 We accept payment by the methods we specify from time to time. Cash payments, where accepted, must be made before unloading at the destination address.

4.3 All prices are quoted in pounds sterling and may be subject to VAT where applicable under UK law.

4.4 If you fail to make any payment when due, we may:

a) Suspend or withhold performance of the services until payment is received

b) Charge interest on overdue amounts at the statutory rate applicable to commercial debts

c) Retain goods in our possession as security for payment where legally permitted

4.5 Additional charges may arise in circumstances including but not limited to:

a) Waiting time due to delays beyond our control, such as delayed key release, completion, or access

b) Extra journeys required to move goods not listed or underestimated at the time of quotation

c) Additional packing, disassembly, or reassembly services requested on the day

d) Parking, tolls, congestion and emission zone charges incurred in connection with the services

5. Cancellations and Postponements

5.1 If you wish to cancel or postpone your booking, you must notify us as soon as possible.

5.2 We reserve the right to apply the following charges for cancellations or postponements by you:

a) More than 7 days before the agreed service date: no cancellation fee, and any deposit may be refunded or transferred at our discretion.

b) Between 3 and 7 days before the agreed service date: up to 50 percent of the quoted price may be charged.

c) Less than 3 days before the agreed service date or on the day of the move: up to 100 percent of the quoted price may be charged.

5.3 If you postpone, any applicable deposit may be transferred to a new date subject to availability and our agreement. We do not guarantee the same rates for new dates, especially during peak periods.

5.4 We may cancel or postpone the services due to events beyond our reasonable control, including but not limited to severe weather, road closures, vehicle breakdown, staff illness, accidents, or other unforeseen circumstances. In such cases, we will seek to reschedule at the earliest reasonable opportunity. Our liability in such circumstances will be limited to refunding any amounts paid for services not yet performed.

6. Your Responsibilities

6.1 You are responsible for:

a) Ensuring that all goods to be moved are suitably packed, unless you have requested and paid for our packing service

b) Verifying that items are safe to handle and free from infestation, contamination, or hazardous materials

c) Arranging suitable access to and from the property, including lifts, stairways, and corridors

d) Securing adequate parking for our vehicles and complying with local parking regulations

e) Being present, or appointing an authorised representative to be present, during loading and unloading

f) Checking the property before departure to ensure that nothing has been left behind

6.2 You must not ask our staff to break any law or regulation in the course of providing the services, including traffic, parking, and waste disposal regulations.

6.3 If you fail to fulfil your responsibilities and this leads to delay, damage, or additional cost, we may charge you for the extra time and expenses incurred.

7. Goods Not Accepted for Removal

7.1 Unless we have agreed in writing to the contrary, we will not move, store, or handle:

a) Explosive, flammable, or hazardous substances, including gas cylinders, paints, solvents, and fuels

b) Illegal goods, stolen items, or items in breach of statutory regulations

c) Perishable goods or items requiring controlled temperatures

d) Live animals or plants

e) Cash, cheques, credit cards, or other negotiable instruments

f) Valuable items such as jewellery, watches, precious metals, important documents, collections, or artwork unless declared and specifically agreed in writing

7.2 If you include any such items without our knowledge, we shall have no liability for loss, damage, or delay in respect of those items, and you will be responsible for any resulting loss or damage suffered by us.

8. Liability and Limitations

8.1 We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods, or any other loss arising from the performance of the services, is limited as set out in this section.

8.2 We shall not be liable for:

a) Loss or damage arising from your failure to pack goods properly where you have chosen to pack them yourself

b) Loss or damage caused by inherent defects, deterioration, or fragility of goods

c) Loss of data or records stored on electronic devices

d) Indirect or consequential losses, including loss of profit, income, or business

e) Loss or damage occurring when goods are in premises or locations not under our direct control

8.3 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, shall be limited to a reasonable sum per item or per consignment, subject to any higher limits expressly agreed in writing.

8.4 You must notify us in writing of any apparent loss or damage as soon as reasonably possible and in any event within 7 days of completion of the services. Failure to notify us within this period may affect our ability to investigate and handle your claim.

8.5 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded under applicable law.

9. Insurance

9.1 We maintain insurance suitable for our activities as a removal service provider. On request, we may provide general details of such cover.

9.2 Our insurance is subject to the terms, conditions, and exclusions of the relevant policies. It is your responsibility to arrange additional insurance if you require higher levels of cover for your goods.

10. Waste and Disposal Regulations

10.1 We operate in accordance with applicable UK waste and environmental regulations. Certain items cannot be disposed of through general waste streams and must follow specific disposal procedures.

10.2 We are not obliged to remove or dispose of unwanted items or waste unless this forms part of an agreed service. Where we agree to remove items for disposal, additional charges may apply.

10.3 We will not remove hazardous, clinical, or regulated waste, including asbestos, chemicals, oils, gas cylinders, or similar materials. You must make appropriate arrangements with specialist providers for such waste.

10.4 Fly-tipping and unlawful disposal of waste are criminal offences. We will only dispose of items at authorised facilities and in compliance with relevant regulations.

11. Access, Parking and Delays

11.1 You are responsible for ensuring adequate access for our vehicles and staff at both collection and delivery points. This includes arranging parking permits or suspensions where required.

11.2 If suitable parking is not available or legal, safe access cannot be obtained, we may, at our discretion:

a) Apply additional charges for extra time spent or alternative arrangements

b) Refuse to proceed if it would be unsafe or unlawful to do so

11.3 We are not liable for delays caused by factors beyond our reasonable control, including traffic congestion, road closures, accidents, weather conditions, or delays caused by third parties such as estate agents, solicitors, or building management.

12. Storage and Holding of Goods

12.1 Where we agree to temporarily hold or store goods, this will be subject to separate terms or additional conditions communicated to you.

12.2 If we are unable to deliver your goods due to circumstances beyond our control, we may place them in temporary storage at your cost until delivery can be completed.

13. Complaints and Dispute Resolution

13.1 If you have a complaint about our services, you should notify us as soon as reasonably practicable, providing enough detail for us to investigate.

13.2 We will seek to resolve any complaint promptly and fairly. Where appropriate, we may request further information or evidence from you.

13.3 If a dispute cannot be resolved directly, you may be entitled to seek advice from a consumer advice organisation or pursue other remedies available under UK law.

14. Data Protection and Privacy

14.1 We collect and use personal data only to the extent necessary to provide our services, manage bookings, process payments, and comply with legal obligations.

14.2 We handle your personal data in accordance with applicable data protection laws in the United Kingdom. We do not sell your personal information to third parties.

15. Changes to These Terms

15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will govern our contract with you.

15.2 Any changes will take effect when published or otherwise communicated to you. It is your responsibility to review the terms applicable at the time of booking.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

By confirming your booking with Removals Earls Court or using our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.