Removals Earls Court Privacy Policy

This Privacy Policy explains how Removals Earls Court collects, uses, stores, and protects personal data relating to our customers and prospective customers in the Earls Court area. It also sets out your rights under the UK General Data Protection Regulation and the EU General Data Protection Regulation where applicable.

By using our services, requesting a quotation, or otherwise interacting with Removals Earls Court, you acknowledge that you have read and understood this Privacy Policy.

Scope and Data Controller

This Privacy Policy applies to all Removals Earls Court customers, prospective customers, and website visitors in the Earls Court area who provide personal data to us in connection with our removal and related services.

Removals Earls Court acts as the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection law.

Types of Personal Data We Collect

We may collect and process the following categories of personal data:

Identification and contact details: name, postal address, service address, email address, and any other contact details you provide to us.

Service-related information: details of your removal requirements, inventory lists you share with us, access information for collection and delivery addresses, preferred dates and times, and any special instructions you provide.

Contract and transaction details: quotations provided, contracts agreed, invoices issued, payment records, and information about services we have delivered to you.

Communication data: records of communications with you, including enquiries, complaints, feedback, and any correspondence via our website forms or other channels you choose to use.

Technical and usage data: basic technical information collected when you visit our website, such as your IP address, device type, browser type, and general usage data that helps us maintain and improve our website and services. Where cookies or similar technologies are used, we will provide additional information through a cookie notice where required.

How We Collect Your Personal Data

We collect personal data in the following ways:

Directly from you when you contact us to request a quotation, make a booking, or communicate with us by phone, in writing, or via our website.

Through our website when you submit an enquiry form or interact with our online content.

From third parties where this is necessary to provide our services, for example property managers, landlords, or other parties you authorise to share information with us in connection with a removal service.

Lawful Bases for Processing

We rely on the following lawful bases under GDPR to process your personal data:

Contract: We process your personal data where it is necessary to enter into or perform a contract with you, including providing quotations, confirming bookings, arranging and delivering removal services, and handling related communications and billing.

Legal obligation: We may process your personal data where necessary for compliance with legal obligations, such as accounting, tax requirements, record keeping, and responding to lawful requests from public authorities.

Legitimate interests: We process personal data for our legitimate business interests, provided your interests and fundamental rights do not override those interests. This may include improving our services, managing our relationship with you, handling enquiries and complaints, protecting our business and property, and preventing fraud or misuse of our services.

Consent: In some cases, we may rely on your explicit consent, for example for certain types of marketing communications. Where we rely on consent, you are free to withdraw it at any time, and we will provide a straightforward way for you to do so.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage our removal and related services, including planning and carrying out your move, handling your belongings, and coordinating logistics.

To respond to your enquiries, provide quotations, and communicate with you before, during, and after the provision of services.

To manage our business relationship with you, including invoicing, processing payments, and maintaining appropriate records.

To improve our services, for example by analysing feedback and service history in order to enhance efficiency and customer experience.

To comply with applicable laws, regulations, and guidance and to establish, exercise, or defend legal claims where necessary.

To send you information about our services that may be of interest to you where we are permitted to do so by law or where you have given your consent, with the option to opt out at any time.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with carefully selected third parties where this is necessary for the purposes described in this Privacy Policy.

These third parties may include:

Service providers acting as data processors who provide services to us, such as IT support, data storage, customer relationship management systems, accounting support, or secure document disposal. These providers are only permitted to process your personal data on our instructions and are bound by contractual obligations to keep your data secure and confidential.

Operational partners involved in delivering your removal services, such as subcontracted drivers or additional removal teams, where this is necessary to carry out your move.

Professional advisers, including legal, insurance, and accounting professionals, where this is necessary for the management of our business and the protection of our legal rights.

Public and regulatory authorities, law enforcement agencies, or courts where we are legally required to disclose information or where disclosure is necessary to protect our rights or the rights of others.

Data Retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

In general, we will retain customer records and associated personal data for a period that allows us to respond to any queries or claims relating to the services we have provided and to comply with applicable legal obligations. This may include keeping basic information about our customers and transactions for several years after the end of our contractual relationship, in line with statutory limitation periods and tax and accounting requirements.

When personal data is no longer required for these purposes, we will take reasonable steps to delete it or anonymise it so that you can no longer be identified.

International Transfers

Where possible, we aim to store and process your personal data within the United Kingdom or the European Economic Area. If we ever need to transfer your personal data outside these regions, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other mechanisms approved under data protection law, to ensure that your data remains adequately protected.

Security of Your Personal Data

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or damage.

These measures may include access controls, secure storage arrangements, appropriate encryption or pseudonymisation where suitable, staff training, and regular review of our security practices. While we take reasonable steps to protect your personal data, no system can be completely secure, and we cannot guarantee absolute security.

Your Data Protection Rights

Under GDPR and applicable data protection laws, you have a number of rights in relation to your personal data. These include:

Right of access: You have the right to request confirmation as to whether we process your personal data and, if so, to receive a copy of that data along with information about how we use it.

Right to rectification: You have the right to ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you may have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.

Right to restriction of processing: You may have the right to request that we restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or considering an objection you have raised.

Right to object: You may have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis. You also have an absolute right to object at any time to the processing of your personal data for direct marketing purposes.

Right to data portability: Where our processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to request that we transmit that data to another controller where technically feasible.

Where we rely on consent to process your personal data, you have the right to withdraw that consent at any time. This does not affect the lawfulness of processing based on consent before its withdrawal.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights, or if you have questions about how we process your personal data, you can contact Removals Earls Court using the contact details made available on our website or service documentation.

You also have the right to lodge a complaint with the relevant supervisory authority for data protection if you believe that your rights have been infringed or that your personal data has not been handled in accordance with the law. You are encouraged to contact us first so that we can attempt to resolve any concerns directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will take effect when the revised version is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we process and protect your personal data.